Last updated: 25 February 2026

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Digital Products Only

 

All products sold on this website are digital goods (including ebooks, digital downloads, video programs, subscriptions, and online services).

No physical products are shipped.

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Because digital products are delivered immediately and cannot be “returned,” all sales are final unless otherwise stated below.

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Refund Eligibility

 

Refunds are not provided for:

• Digital downloads that have already been accessed or delivered

• Online courses, video programs, or recorded content

• Subscriptions after access has been granted

• Consulting, strategy sessions, or digital services once delivered or scheduled

This policy is in place to protect the integrity of our intellectual property and digital content.

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Exceptions

 

A refund may be considered only in the following limited circumstances:

• You were charged multiple times for the same product

• You were unable to access the digital product due to a verified technical issue on our side

• A product was materially misdescribed at the point of purchase

Refund requests must be submitted within 7 days of purchase and will be reviewed on a case-by-case basis.

 

How to Request Support

 

If you experience a technical issue or believe you qualify for an exception, please contact us at:

[your support email]

Include:

• Your order number

• The product purchased

• A brief description of the issue

We aim to respond within 3 business days.

 

Chargebacks

 

Initiating a chargeback without first contacting us may result in loss of access to purchased content and future services.

 

Contact

 

For questions about this policy, please email: info@tlinsights.com

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